Customer Reviews for Phil Fitts Ford New Castle, PA

Finding the right car at the right price, is often a challenge. Finding the right dealer to do business with, well that too can be as much of a challenge.

At Phil Fitts Ford in New Castle, PA, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Phil Fitts Ford, allow us the opportunity to earn your business.


So far this has been the best experience purchasing a new car.
Randy Ball 2013  Ford   Taurus

I heard all great things about Ryan Feola prior to even looking at any car at Phil Fitts. The good words that I heard made me want to check out the cars that you have. I told Ryan what I was looking for and the price that I was willing to spend. He found me the Lincoln the day that I came up to talk to him. After I test drove the car and was thoroughly explained everything by Ryan, I was sold. He is a great car salesman with a wonderful personality and I would recommend him as well as your dealership to anyone!
Julianne Pia 2008  Lincoln   MKZ

Rod was a great salesman. The process went very smoothly and fast. I’m glad I chose to purchase my car through your dealership. Thanks Elaine
Elaine Bryan 2011  Ford   Focus

Our experience with Albee Mangino this week was excellent; he made our buying experience go very smoothly, and answered all our questions. While we keep our personal car for a long time and probably will not be in the market for another one very soon, we were impressed with Albee's professionalism and enthusiasm, and will certainly recommend him to friends who may be in the market for new vehicles.
Joyce Splittorf 2011  Lincoln   Town Car

Although I didnt end up getting the 95 Mustang, I bought the 03 Grand Am instead. Rod definately had a lot of patience with me. He did everything he could to help me find the perfect car for me. He went above and beyond.
Chelsea Eckman 2003  Pontiac   Grand Am

Rod did a great job, and we are loving our new Lincoln MXZ! Everything was explained to us, and the process seemed so quick and easy. Rod even introduced us to the service manager, which was wonderful. Now we know who we'll be working with when we need to bring it in for service. Can't say enough good things about Rod and your entire team there!
Marc Schwier 2012  Lincoln   MKZ

We are very satisfied with the attention we received at the dealership. Andy did most of the preliminary work and indicated he was happy with Rod's approach. We felt that we were dealt with in a very fair manner and received honest answers to our questions. Rod pointed-out the Fusion's great features and answered our questions. If he could not answer a question, he referred us to the proper person. Mike, I also appreciate your response to my worry over the right extended warranty. We would not hesitate to return to Phil Fitts.
Andreas Both 2012  Ford   Fusion

We had an excellent experience with Russell Sager. He thoroughly did all of the things of which you ask. We would readily turn to him again and recommend him regarding the purchase of a vehicle.
William Stone 2012  Ford   Fiesta

Hi Eric, I enjoy driving my Escape. Your service was excellent and when the time comes for a family member or me to purchase a new vehicle, we will certainly contact you.
Laraine Stock 2012  Ford   Escape

Eric was excellent in all areas. I very much appreciated his approach with us. Certainly not pushy or overbearing, but providing just the right amount of information to help us make our decision. Answered all our questions timely. Very professional and courteous in all he did. I recommend Eric highly.
Mark Miller 2011  Ford   Ranger

Albee was great. He showed me everything that I needed to know. I will certainly recommend him to friends and family.
Ruth Bice 2010  Ford   Explorer

I used Phil Fitts Ford Lincoln Mercury to do basic auto servicing including brake work. They get top marks from me. I will use them again in the future.
George Yates    

Rod has emailed me and he has called me. Your dealership was very helpful in finding a box van for us. they inspected the van and did the necessary repairs that it needed and some that were borderline I was impressed. they also managed to stay in the price range we requested. The buying experience was better than most dealerships I have dealt with in the past.
Ralph Rice 2006  Ford   E-350

Rod was awesome in all of the questions you asked. We could not be more pleased with the service that Rod provided.
John Hougelman 2012  Ford   Explorer

Darius did an excellent job, please tell him thanks again for me.
David Walker 2011  Ford   E-350

Albee and the entire team at Phil Fitts did an excellent job, and I was extremely satisfied with my entire experience. I especially appreciated the extra effort that Albee took to help arrange transportation for me to get to the airport while my previous vehicle was out of commission. I also greatly appreciated the ability to use a courtesy vehicle while my new truck was being prepared for delivery. So far, I love my new F-150, and I plan to return to Phil Fitts for any required service. Thank you again for everything. I will definitely recommend Phil Fitts to anyone interested in purchasing a new vehicle.
Chris Scheiblhofer 2011  Ford   F-150

Russ, I really love my new truck, It's really nice to drive. It is so quiet compared to my old one and the ride is great. Thank you for treating me so well and I hope to be a customer for life.
Ron McCarl 2011  Ford   Ranger

We love the truck and everything is going great! Darius was a lot of help and we had great customer service. Thanks so much!
Brian Shaffer 2011  Ford   F-150

Usually buying a car is not a pleasant experience. This time we had no problem with the process. Darius Carter was very friendly and very knowledgeable. That made the experience much easier. WE took a test drive and during this experience, Darius answered many questions and pointed out many things that perhaps we would have not known.
Dick and Anna Craig 2011  Ford   Edge

DEALER INFORMATION

Phil Fitts Ford
3250 Wilmington Rd
New Castle, PA 16105
Phone: (877) 480-1392
Driving Directions & Map

Sales Hours

Mon: 9:00a - 9:00p
Tues: 9:00a - 6:00p
Wed: 9:00a - 6:00p
Thurs: 9:00a - 9:00p
Fri: 9:00a - 6:00p
Sat: 9:00a - 4:00p
Sun: Closed

Service Hours

Mon: 8:00a - 5:00p
Tues: 8:00a - 5:00p
Wed: 8:00a - 5:00p
Thurs: 8:00a - 5:00p
Fri: 8:00a - 5:00p
Sat: 8:00a - 2:00p
Sun: Closed